Concerns or Complaints
You have the right to voice questions, concerns or complaints about your care in our hospital and to know about resources such as social services and discharge planning that can help you resolve problems or answer questions. You may do this without fear that it will compromise your care or future access to services. If you have questions or feel that your rights have been violated, please contact Administration at 217-935-9571 ext. 3202.
If you are unable to resolve you complaint in this manner, contact the Illinois Department of Public Health’s 24-hour, toll-free Central Complaint Registry: 1-800-252-4343
TTY: 1-800-547-0466 (hearing impaired use only).
Or you may write to the Department at the following address:
Illinois Department of Public Health
Division of Health Care Facilities and Programs
525 West Jefferson Street
Springfield, IL 62761
FAX: 217-782-0382